FAQ
Cleaning
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Cleaning your system when it gets dirty can greatly increase its performance and your electricity savings, as it’ll remove dirt, pollen, and other debris that collects on top overtime, decreasing the amount of sunlight it receives.
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We recommend cleaning your system whenever it’s dirty with a clear layer of dust, pollen, or debris on top, which is typically once every 3-12 months, depending on where you live and how often your system is getting dirty.
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Call us or book a discovery call online!
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You may cancel or change your annual cleaning membership whenever you’d like and we’ll complete all remaining cleanings for the year, as scheduled. We don't provide refunds for unused cleanings.
Protection
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Critter guards stop birds and small creatures from getting underneath and chewing the wires, nesting, leaving droppings, or getting stuck and dying, which can cause significant damage and fires.
We use PVC-coated rust-free wire-mesh guards with aluminum locking clips to secure the guards to your system, as these provide the best durability, protection, and airflow.
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Diamon-Fusion® panel coating enhances energy output by improving light transmission and reduced dust accumulation, increased longevity and durability against hail, golf balls, and other debris, and reduced maintenance costs by decreasing the frequency of necessary cleanings.
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An inverter cover is a metal cover that’s attached to your home over your inverter to protect it from long-term sun exposure, which can decrease its life and performance.
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If your installer is still in business, please contact them and they’ll help you. If they’re not, please call us or book a discovery call online and we’ll perform a system diagnostic and site survey to get you the necessary repairs!
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Call us or book a discovery call online and we’ll help you with service, repairs, and warranty coverage!
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Our lifetime protection warranty covers…
All parts, labor, and your roof for repairing or replacing manufacturer defects of the materials.
improper installation of the materials, or roof damage caused, by SolGaia employees or contractors.
Critter removal from resulting failures of our critter guards for the reasons given above that allow critters to enter beneath the system for the lifetime of our business for that system.
It does not cover…
The functionality, performance, electrical components, or life of your system.
Damage, including, but not limited to, chips or cracks to the panels from hail, golf balls, other debris, or acts of God.
Protection services for new systems or additions that you install on your home unless you contract with us for protection services for that new system or addition.
Consulting
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Call us or book a free discovery call online before going to market so we can connect with your real estate agent to ensure a smooth process that benefits everyone involved.
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More often than not, homebuyers that don’t want a home with a solar system don’t know its benefits or how it works because with or without solar, they’ll still need electricity and your system will produce it for them using then sun—a cleaner, renewable, and more-affordable source that’s abundant to us all!
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Yes! Call us or book a free discovery call online to see if your home qualifies!
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There are three types of payment options: Cash, Loan, and Lease/PPA (Power Purchasing Agreement). The differences between each are listed here.
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If you sign up for a lease then you’ll have a home lien if you stop paying for it, but if you sign up for a loan or PPA then only the system itself will have a lien if you stop paying for it and not your home.
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Discovery Call (Day 1)
Home Assessment,System Design & Qualification (Days 1-3)
Permitting & Engineering (Days 2-7)
Installation (Days 7-20)
City Inspection (Days 10-30)
Net Metering Application (Days 10-30)
Utility Inspection (Days 30-90)
Activation (Days 30-90)
Call us or book a free discovery call to see if our family can help yours!